The overall sales & delivery conditions apply to all deliveries from Minespring®️.
General information
MineSpring & TitteBoo
Algade 4, DK-4000 Roskilde
Mail: info@minespring.dk - Telephone: 6119 0060
CVR NO 42951366
To make a purchase with us, you must go through 5 steps:
1 - Find the item(s) you want and put them in the shopping basket. Then go to the basket - go to order.
2 - Enter your personal information.
3 - Select shipping method and payment method.
4 - Accept our trading conditions and personal data policy.
5 - Check that all information is correct on the collection page and approve the purchase.
Order:
- You find the items you want to buy and put them in the shopping basket.
- Then you fill in your personal information and credit card or other payment information.
- When you have accepted our terms and conditions and completed your payment.
- You automatically receive an order confirmation via email.
- You must be 18 years of age to shop with us. If you are under 18, you must have the consent of a parent or guardian.
Payment method:
- Mobilpay Online
- Dankort
- Visas
- MasterCard
- Bank transfer - with this form of payment you are not protected against the objection scheme
The payment is only withdrawn when the item is packed ready for dispatch from our warehouse and the amount can never be greater than what you have approved.
Orders picked up in our store will be withdrawn when the item has been packed, sealed and placed at the pick up depot.
Your data transactions are SSL encrypted and sent securely to PBS.
SCA (Strong Customer Authentication) and 3D secure
All prices are incl. 25% VAT and in Danish Kroner.
Price error:
If a price is clearly incorrect and you should reasonably have discovered this, we are under no obligation to supply that product at the incorrect price.
Delivery:
- Free delivery for purchases over DKK 499 to GLS Pakkeshop in DK. ATTENTION! Does not apply to furniture and heavy items
- For purchases under DKK 499, it costs from DKK 32.50 to GLS Pakkeshop in DK
- When delivering furniture on a pallet, it costs DKK 250 with PostNord
- Purchase of furniture and larger items over 20 kg, you will have to pay shipping with PostNord EUR pallet.
- If the package is to be delivered to your private address, you pay extra
- Orders ordered and received before 12:00 will be shipped the same day from our warehouse if possible.
- Normally the item is delivered within 1-3 working days (Individual items have a slightly longer delivery time - this will appear under the product)
Gift wrapping:
- All goods that can be packed in a box that measures a maximum of 40x40x40 cm we can offer to pack for free
- Gift wrapping does not apply to larger items such as bicycles, duvets and pillows, furniture or the like. and not items on sale.
- ATTENTION! This does not apply to BLACK FRIDAY, BLACK WEEK or Cyber Monday.
- If this is desired, it must be noted in the field: 'Free packaging' Write Boy/Girl.
- If you are in doubt about the size and dimensions of the package, write to us in the notes field or on our e-mail: kundeservice@minespring.dk or call +45 6119 0060
Pickup:
- you will receive an SMS message when your order is ready so you can pick it up.
Right of withdrawal:
- as a consumer, you have a 14-day right of withdrawal when you shop with us.
- the cancellation period expires 14 days after that date. you have received your item. If you have ordered several different items in the same purchase and they are delivered individually, the deadline runs from the day you receive the last item.
- the deadline means that you have 14 days from receipt to notify us that you want to cancel your purchase. You can send an email to: kundeservice@minespring.dk or use the standard cancellation form, which you will find at the bottom of the trading conditions.
- you cannot cancel the purchase by refusing to receive or pick up the item without notifying us at the same time.
- shipping costs we have had with free delivery will be offset against the purchase upon return or if the item has not been picked up, in cases where you return the entire order.
Cancellation of part of the purchase:
- if you have bought several items from us, you have the option of sending one or more items back, even if they were purchased in one order.
- note that you will not get the shipping costs back if you regret part of the purchase.
Return:
- when you have notified us that you want to cancel your purchase, you have 14 days to send the item back and no later than to us at: Algade 4, DK-4000 Roskilde
- you must pay for the package or shipment to be returned yourself, and you are responsible if damage occurs during transport.
- you can order/buy a return label from us, see under return label, then you can print it yourself.
- you must state which order number it applies to, which goods you want to return, and the reason for wanting to return.
- Certain items cannot be returned with normal parcel delivery. This applies to: Furniture, cupboards, changing tables, bicycles, etc.
- Furniture that is returned must be sent on a EUR pallet
- The costs for returning these goods are expected to cost: between DKK 480 and 580, depending on size and weight.
You are responsible for ensuring that your return package is packed properly and that it is delivered correctly to the shipping company in question, and that you can subsequently present documentation for delivery in the form of a receipt and tracking number. If you send a return without using our return label, you yourself are responsible for the item coming directly to us and also have proof of this in the form of a tracking number. We cannot offer to collect the parcel from the parcel shop, so the parcel must be sent directly to the warehouse.
STANDARD WITHDRAWAL FORM
(This form is completed and returned only if the right of withdrawal is exercised)
To: MineSpring ®
Algade 4, DK-4000 Roskilde
Mail: kundeservice@minespring.dk - Telephone: 6119 0060
I hereby announce that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following goods/services:
Order No.: ______________________________
Received Date: _______________________________
Consumer's name: ___________________________________________
Consumer's address: ____________________________________________
The consumer's signature (only if the content of the form is communicated on paper): ______________________________________________
Date: _____________________
- Mark the package with "RETURN" attached original receipt.
Return label:
- If the item is defective upon receipt, you should contact us as soon as possible at kundeservice@titteboo.dk or on tel. 61 19 00 60
- When ordering a return, a return label is created, which you can easily print and attach to the package yourself. If you don't have the option to print, a QR code is also created, which you can show in the GLS shop, where they can print a return label for you.
The item's condition when you send it back:
If the item has lost value and this is because you have used it in a way other than what was necessary to establish the nature, characteristics and way of functioning of the item, you can only get a part of the purchase price back. The amount you can get back depends on the commercial value of the item, and in some cases it may mean that you can only get back the shipping costs. In order to receive the full purchase amount back, the same applies as for purchases in a physical store: In other words, you must test the product within reasonable limits, but not actually use it. We recommend that you send the item back in the original packaging. If the original packaging is missing, this may lead to a decrease in the value of the item. If the product's original marks/labels/barcodes etc. are missing, this may result in a reduction in value of the product.
Refund of the purchase amount:
- if you regret your purchase, you will get your money back. If the item is impaired, we deduct the amount you are liable for.
- we refund all payments received from you, including delivery costs (however, this does not apply to extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day on which we have received your message that you want to cancel the agreement.
- we return the money with the same means of payment that you used for the purchase, unless we have agreed otherwise. Shipping time 8 working days.
- we can withhold payment until we have received the item, unless you send us documentation that you have returned it.
Right of complaint:
- when you shop with us as a consumer, the rules of the Purchase Act apply to the purchase of goods.
- this means that you have the right to complain for 24 months. Contact us before sending the item.
- if your complaint is justified, this means that you can either get the product repaired, exchanged, the money back or a reduction in the price, depending on the specific situation.
- you must advertise within a "reasonable time" after you have discovered the error. If you complain within 2 months after. that the fault has been discovered, the complaint will always be timely.
- if the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be sent back in proper packaging.
- also remember to get a receipt for dispatch so that we can refund your shipping costs.
- incorrect handling, be it washing and or not intended use or misuse of the product is not covered.
The item is sent to:
MineSpring & TitteBoo Algade 4, DK-4000 Roskilde.
- we only receive packages that are sent directly to our warehouse at the address.
- when you return the item, please include a detailed and comprehensible description of the problem.
- you can also cancel the purchase by notifying us and delivering it personally to the above address and always with prior agreement.
Twin discount:
- 2 items of the same size or quality trigger a 10% discount.
- mark the purchase with "family discount"
- the discount cannot be combined with other already reduced items or offers.
Price match:
- Price match only applies to goods over DKK 500.
- Price match does NOT apply retroactively.
- Price match only applies to identical goods bought in Denmark, according to Danish currency, VAT, customs. warranty and usage rules.
- You must be able to show us documentation of the match.
- The product must be able to be delivered here and now, and queue offers or restrictions do not apply, for example, only one piece per customer etc..
- It cannot be member prices, shopping associations or any kind of access-paid use of a store or webshop.
- If in doubt, call either 6119 0060 or write to: kundeservice@minespring.dk.
Security:
- you must allow yourself to be registered when you shop via our Webshop with your name, address, telephone number and e-mail address
- all information is treated 100% confidentially according to the data protection act
- the shop is processed in SSL encrypted programming so that you and we are secured.
Persondatapolitik:
Vi indhenter kun persondata i de tilfælde, hvor dette skulle være relevant for os, og vi vil kun indhente persondata, hvis det er relevant for din aktivitet hos MineSpring®️ .
Ved indsamling, behandling og anvendelse af dine persondata overholder vi altid alle relevante lovbestemmelser.
Vi vil kun opbevare dine persondata, så længe vi enten er pålagt en juridisk forpligtelse hertil, eller så længe det er relevant for den hensigt, hvormed de blev indsamlet. I henhold til bogføringsloven er vi forpligtet til at opbevare disse oplysninger i 5 år.
Hvis du ønsker at købe og modtage et produkt fra os, har vi brug for at indsamle visse persondata for at kunne gennemføre handlen og for at kunne tilbyde dig vores services.
Vi kan indhente oplysninger som f.eks. navn, e-mailadresse, postadresse, leveringsadresse, (hvis den varierer fra postadresse), telefonnummer og betalingsoplysninger.
MineSpring® indsamler og behandler dine persondata, når du foretager dig følgende:
- Besøger vores hjemmeside
- Gennemfører et køb af vores produkter
- Opretter en kundekonto
- Tilmelder dig vore nyhedsbreve
- Anmelder vores hjemmeside
- Sender os spørgsmål, reklamationer eller feedback
The data controller:
The data controller for the collection, processing and use of your personal data on www.minespring.dk is Virk4000 ApS with CVR no. 42951366
Treatment basis and purpose:
We collect your general contact information such as name and address in order to deliver the product you have purchased from us. We collect your e-mail address in order to send you an order confirmation and a delivery confirmation.
When you pay for your product, we collect your name, card data and IP address. The information collected in connection with the payment transaction is used and stored only for payment processing and fulfillment of the concluded agreement.
If you have given us your consent to this during the registration process or on our website, we will use your email address to send out a newsletter. You can subscribe to and unsubscribe from the newsletter at any time. All newsletters also contain a link to unsubscribe. If processing of personal data is based on your consent, you have the right to revoke consent at any time.
If you do not wish to provide the personal data required to purchase a product, you will unfortunately not be able to purchase products from us on our website.
Other recipients of personal data:
We do not sell your personal data to third parties.
We collaborate with a number of companies that store and process data. The companies only process information on our behalf and may not use it for their own purposes.
We only work with data processors in the EU or in countries that can provide your information with sufficient protection.
If you have signed up for our newsletter, the information about your name and e-mail address will be provided to mailchimp.com so that you will in future receive news and offers from us to your e-mail via this administrator.
If you choose to report our website, your name and email address will be transferred to the review page minespring.dk
We have our Webshop and payment system through Shopify.com, which acts as our data processor. All personal data that you provide on our website will be stored in DanDomain's data centers.
We have entered into data processing agreements with our data processors, which is our guarantee that they comply with applicable regulations on the protection of your personal data.
Your rights:
As the registered person, you have a number of rights, which we must ensure fulfillment of at all times. You have the right to request the following from us:
To access and correct/change your personal data
To have personal data deleted if registration of your information is not necessary for us to have (e.g. due to the Accounting Act)
You also have the right to object to the processing of your personal data and you have the right to lodge a complaint with a data protection authority.
If you no longer wish for us to process your personal data or for us to limit the processing of your personal data, you can also send us a request to this effect to our e-mail address kundeservice@minespring.dk
Complaint access:
If you as a consumer want to complain about your purchase, you must contact Customer Service at kundeservice@minespring.dk. If we are unable to find a solution, you can send a complaint to Nævnenes Hus, Toldboden 2, 8800 Viborg via the Complaint Portal for Nævnenes Hus.
In order to be able to complain, the product or service that you want to complain about must have cost at least DKK 1,110 and a maximum of DKK 100,000. For complaints about clothes and shoes, however, the price must have been at least DKK 720. There is a fee to have the complaint processed .
When you shop at an e-branded webshop, you can have your case processed for free - regardless of the size of the amount. Read more here.
If you live in an EU country other than Denmark, you can complain to the European Commission's complaints portal here – http://ec.europa.eu/odr
Cookie Policy:
What is a cookie?
A cookie is a small data file that is sent to the browser and stored there so that a website can recognize your computer. All websites can send cookies to your browser if the browser settings allow it. Websites can only read information from cookies they have stored themselves and cannot read cookies from other websites. There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer for a longer period. Session cookies are temporarily placed on your computer when you visit a website, but disappear when you close the page, which means they are not permanently stored on your computer. Most companies use cookies on their websites to improve user-friendliness, and cookies cannot damage your files or increase the risk of viruses on your computer.
What do we use cookies for?
Many functions on a website depend on a cookie being placed when a user visits a website, so first of all, we set cookies to have a functional page. We also use both 1st party and 3rd party cookies to improve the user experience on our site and offer relevant marketing. When a 3rd party cookie is set, it means that we have allowed a third party, such as a social media, Google Analytics or similar. to place a cookie in your browser when you visit our website.
On our site we use the following types of cookies:
Necessary/Technical
Technical cookies are necessary for the vast majority of websites to function as they should. As the name indicates, they have only technical meaning and thus have no impact on your privacy, as they do not record what you search for on other websites.
Functional
Functional cookies are used to remember your user preferences by remembering the choices and settings you make on the website, this can e.g. revolve around what preferences you have in relation to language and text size.
Statistical
Statistical cookies are used to optimize the design, usability and efficiency of a website. The collected information can e.g. participate in analyzes of which information is most popular on the site, then we become aware of what should be easy to find on the site.
Marketing
Marketing cookies collect information by following you on the individual websites you visit and can be said to record the digital footprints you leave. Marketing cookies are therefore "tracking cookies". The collected information is used to create an overview of your interests, habits and activities in order to show relevant ads for things you have previously shown interest in. In this way, you get more targeted content, for example in the form of suggested information, articles and advertisements.
Information collected via cookies
The data that is typically collected via cookies will, among other things, be your IP address, unique IDs and information about your user behaviour.